Provided that you give at least 14 days’ notice, you may cancel your booking without any charge apart from a 3% administrative charge on the amount to be refunded. After this period, a charge equivalent to 50% of the services contracted during the booking process will be applied. If more than 30 days have elapsed since the deposit was charged, reimbursement can only be made by bank transfer to the account designated by the guest and a certificate of ownership of the account must be provided. We remind you that all communication must be made in writing by email to admin@atmareserve.com for the cancellation to be effective.